Job Description
Our Client, an EV Manufacturing company, is looking for a IT Support Specialist for their Palo Alto, CA location. Responsibilities:
+ Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
+ Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
+ Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
+ Manage onboarding/offboarding support activities, including device provisioning and access setup.
+ Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
+ Ensure strong customer communication: provide timely updates and follow-up until closure.
+ Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
+ Support device lifecycle pr...
+ Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
+ Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
+ Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
+ Manage onboarding/offboarding support activities, including device provisioning and access setup.
+ Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
+ Ensure strong customer communication: provide timely updates and follow-up until closure.
+ Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
+ Support device lifecycle pr...