Job Description
Role Outline
Provide technical support for software, hardware, and network issues, ensuring system performance and service continuity. The role focuses on managing the IT budget, supporting the rollout of a bespoke ERP/WMS system (with the finance module already implemented), and enhancing operational efficiency across departments. A strong understanding of warehouse operations, transportation, and contract logistics to support WMS and TMS integration. To coordinate functions to maximize utilization – productivity and customer service. Internal service delivery – on time – accurately.
Key Tasks
- Provide first line support for users, systems, and applications, including network and hardware troubleshooting, process explanations, and training for warehouse-related functions
- System & Application Support - first level support and network problems
- User Access & Security - manage user accounts, permissions, profiles, and password res...