💼 Full-Time Position

IT Support Supervisor – Hybrid L1/L2 (Hands-On Role)

🏢
Sia Partners
📍 Mumbai, Maharashtra, India
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Location
Mumbai, India
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Posted
May 30, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job description

Reporting to the IT Manager, you will join an international IT Helpdesk team currently composed of 6 members based in France and the United States. As part of our global expansion, we are also building up the team in India. You will play a key role in supporting the recruitment, onboarding, and management of this new team, contributing to its structuring and long-term development. 




As an IT Support Supervisor, you will combine operational supervision with a strong hands-on involvement in complex support activities. 


Your role is critical in ensuring a high level of service quality for the Sia Group worldwide, covering: 


  • global IT asset management, 



  • supervision of Hybrid L1/L2 support activities, 



  • direct involvement in complex incidents, 



  • and dedicated support for VIP users. 


    • This is not a purely...