Job Description
We are looking for an experienced IT Support Team Lead to lead onsite IT support operations. This role requires a hands-on leader who can manage client relationships, lead an IT support team, ensure SLA compliance, and provide high-quality end-user support within a manufacturing/production environment.
Key Responsibilities:
Client & Service Management
- Act as the primary IT contact for the client at the site level.
- Manage weekly and monthly client meetings, reporting, and presentations.