Job Description
Key Duties and Responsibilities:
Essential Requirements and Skills:
- Be the go-to person for hardware, software, and network issues.
- Diagnose and resolve incidents quickly, escalating when needed.
- Keep tickets updated, documented, and closed efficiently.
- Configure, deploy, and maintain laptops, desktops, and mobile devices.
- Ensure that devices are secure, compliant, and performing at their best.
- Communicate clearly with users, keeping them informed every step of the way.
- Assist with onboarding/offboarding and basic infrastructure support.
Essential Requirements and Skills:
- 24 years IT support experience.
- Strong troubleshooting skills in Windows environments.
- Microsoft 365 expertise and familiarity with business apps.
- Experience with ticketing systems (ManageEngine, ServiceNow, Zendesk, etc.).
- Basic networking knowledge (TCP/IP, DNS, and DHCP).
- Exposure to endpoint m...