Job Description
**33091BR**
**Job Title:**
IT Support Technician
**Department:**
Bureau of Child Research
**Primary Campus:**
University of Kansas Lawrence Campus
**Job Description:**
**60% - Technical Support:**
+ Provide front-line support by phone, in-person, email, remote and chat for Windows and macOS computers, multi-functional devices (MFD), network storages and basic networking issues.
+ Assist with accounts management and user access on Active Directory and Azure AD.
+ Enroll macOS devices in Jamf Cloud and assist with app installs, updates, and troubleshooting.
+ Manage and update Windows systems by MCM/Intune.
+ Set up and configure new computers, software, printers, and peripherals (MFDs, phones, multimedia equipment and conferencing equipment).
+ Follow established procedures to escalate complex issues.
**25% - Technical Consultation & Purchasing:**
+ Help users identify basic needs...
**Job Title:**
IT Support Technician
**Department:**
Bureau of Child Research
**Primary Campus:**
University of Kansas Lawrence Campus
**Job Description:**
**60% - Technical Support:**
+ Provide front-line support by phone, in-person, email, remote and chat for Windows and macOS computers, multi-functional devices (MFD), network storages and basic networking issues.
+ Assist with accounts management and user access on Active Directory and Azure AD.
+ Enroll macOS devices in Jamf Cloud and assist with app installs, updates, and troubleshooting.
+ Manage and update Windows systems by MCM/Intune.
+ Set up and configure new computers, software, printers, and peripherals (MFDs, phones, multimedia equipment and conferencing equipment).
+ Follow established procedures to escalate complex issues.
**25% - Technical Consultation & Purchasing:**
+ Help users identify basic needs...