Job Description
We have an exciting opportunity for aIT Support Technician to join our existing team at our Head Office in Leeds.
This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years’ experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills.
Your Duties and Responsibilities:
- To provide technical hands-on support, answering support queries either in person or via phone or ITSM system.
- To maintain a high degree of customer service for all support queries.
- To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
- To log all calls on the ITSM system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software pro...