Job Description
We're looking for a reliable and people-focused IT Support Technician to be the first point of contact for all technology-related queries. You'll keep our people productive by resolving hardware, software, and connectivity issues quickly and efficiently.
Requirements
- Matric (Grade 12)
- Relevant IT qualification (A+, N+, or equivalent)
- 1–3 years of experience in a helpdesk or desktop support role
- Solid working knowledge of Windows 10/11 and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong communication skills and a customer-first attitude
- Experience with a helpdesk ticketing system (e.g. Freshservice, Jira, ServiceNow) advantageous
- Drivers licene and own reliable transport
Key responsibilities:
- Log, triage, and resolve 1st and 2nd line support tickets
- Set up and maintain desktops, laptops, and periphera...