💼 Full-Time Position

IT Support Technician (Tier 1 & Tier 2)

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ML Systems Integrator Pte Ltd
📍 singapore, singapore, Singapore
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Location
singapore, Singapore
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Posted
June 23, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job type: Full Time

Reports to: IT Operations Manager

Department: Technical Support

About the Role

As an IT Support Technician at ML Systems Integrator, you will be responsible for delivering comprehensive technical support services across hardware, software, and network environments. This role combines both Tier 1 (first-line) and Tier 2 (advanced-level) responsibilities, requiring a proactive, technically strong, and client-focused individual capable of managing day-to-day issues and more complex escalations.

Key Responsibilities
  • Tier 1: Provide first-line support for scheduled and any ad hoc requests via onsite visits, email, phone, or remote access.
  • Tier 1: Troubleshoot end-user issues related to IT infrastructure, including Windows/Mac systems, MS Office, and other standard applications.
  • Tier 1: Maintain and repair hardware and peripheral devices such as printers, scanners, iPads, and audio...