Job Description
Help AG is looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Help AG’s infrastructure and continuity of business operations for Help AG’s employees. The technician is a key player in ensuring the smooth running of Help AG’s IT endpoints and supporting its employees with their devices. This role implies a growth element into supporting and maintaining the Help AG core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.
Responsibilities
- Support Help AG end users and solve tickets / reported issues.
- Prepare new equipment, including asset tagging, assignment and tracking.
- Creation of new users, assigning of ACL’s and user on / offboarding.
- Monitor hardware and software stock levels and place order requests.
- Maintain endpoint security, software updates and patching.
- Monthly Endpoint Health...