Job Description
**Description**
The IT Support Technician-_2 provides second-level end-user support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role supports service delivery objectives by restoring service quickly, maintaining accurate ticket records, and meeting service level expectations for incidents and requests. The technician performs desk-side and service desk support, including workstation imaging, deployment, and enterprise software/peripheral configuration. The position collaborates with senior technicians and cross-functional IT teams to manage escalations, improve support workflows, and maintain a high-quality user experience.
PRIMARY RESPONSIBILITIES
Tier 2 End-User Technical Support
- Provide second-level technical support for end users across hardware, software, peripheral, and connectivity issues.
- Troubleshoot and resolve complex operating system and appli...
The IT Support Technician-_2 provides second-level end-user support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role supports service delivery objectives by restoring service quickly, maintaining accurate ticket records, and meeting service level expectations for incidents and requests. The technician performs desk-side and service desk support, including workstation imaging, deployment, and enterprise software/peripheral configuration. The position collaborates with senior technicians and cross-functional IT teams to manage escalations, improve support workflows, and maintain a high-quality user experience.
PRIMARY RESPONSIBILITIES
Tier 2 End-User Technical Support
- Provide second-level technical support for end users across hardware, software, peripheral, and connectivity issues.
- Troubleshoot and resolve complex operating system and appli...