💼 Full-Time Position

IT Support/Incident Management

🏢
NTT DATA North America
📍 región centro, jalisco, Mexico
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Location
región centro, Mexico
📅
Posted
May 27, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are currently seeking an IT Support/Incident Management to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Responsibilities

  • Provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room.
  • Provide live phone support during daytime, evening and weekend hours and participate in an on‑call rotation.
  • Work on requests and incidents based on client tickets, using the documentation and procedures established in the business unit.
  • Escalate issues to the manager and/or appropriate team based on complexity and priority.
  • Operate as a technically savvy, customer‑focused individual, working directly with the client and maintaining excellent communication skills.

General Duties and Tasks

  • Acknowledge, analyze, manage & resolve L1/ L2 Digital Key and Connected Room incidents in ServiceNow.
  • Participate in real‑time on‑ca...