Job Description
What You’ll Do
- Handle support requests via phone, email, chat, and web forms
- Install, maintain, and troubleshoot a wide range of IT products and systems
- Clearly communicate solutions in professional English (written and verbal)
- Accurately document all service requests in internal systems
- Participate in meetings, trainings, and special projects as needed
Qualifications
- Educational foundation: Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
- Technical proficiency: Strong background in Windows, Linux, and macOS environments, with solid knowledge of networking protocols (TCP/IP, DNS, DHCP) and virtualization platforms (VMware, Hyper-V).
- Systems management: Proven ability to install, configure, and maintain servers, storage solutions, a...