Job Description
Position Summary
The IT Support Manager reports to the Director IT Offices Europe, Middle East and Africa and is responsible for delivering Tier 1 and Tier 2 IT support across our Cape Town and Johannesburg offices and remote locations. The role ensures the stability, security, and performance of IT infrastructure (wired and wireless), while supporting associates both on-site and remotely.
This position also contributes to IT projects, maintains IT security compliance, and provides occasional onsite support across EMEA locations.
Scope
Location: Cape Town
Onsite Requirement: 5 days per week
Role Type: Individual Contributor
Travel: Approximately 10% (Johannesburg)
Key Responsibilities