Job Description
IT Support Specialist
IT support with real purpose. Work that matters.
Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country.
As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day‑to‑day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children’s homes.
What You’ll Own
- Service Desk & First‑Line Support
- First point of contact for all IT support phone, email, chat and ticketing system.
- Log, categorise, prioritise and manage incidents to agreed SLAs.
- Triage and resolve remotely wherever possible; arrange on‑site attendance where needed.
- Escalate unresolved issues and track them through to resolution.
- Hardware, Softwa...