Job Description
SUMMARY:
Information Technology
POSITION INFO:
Key Responsibilities
Provide end-user support for desktops, laptops, mobile devices, and peripherals
Troubleshoot hardware/software issues and resolve helpdesk requests independently
Manage full endpoint lifecycle (onboarding → offboarding)
Support Windows 10/11, Microsoft 365, and business applications
Act as escalation point for junior technicians
Administer Active Directory, Azure AD, DNS, DHCP, Group Policy
Support Exchange Online, Teams, SharePoint, OneDrive
Assist with Intune and endpoint/device management
Support VPN, Wi-Fi, LAN/WAN connectivity
Maintain documentation, asset management, and vendor coordination
Ensure security standards, patching, and access controls are enforced
Minimum Requirements
Grade 12
5–8+ years’ experience in a corporate IT support environment
Strong Microsoft 365 & Windows Server (Hyper-...