💼 Full-Time Position

IT Technical Support Analyst

🏢
Boardroom Appointments
📍 randburg, gauteng, South-Africa
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Location
randburg, South-Africa
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Posted
June 02, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About the job IT Technical Support Analyst

Duties and responsibilities:

  • 1st Line IT support for Application Support
  • Incident management for Application Support (SMAX)
  • Logging and tracking of incidents, changes and requests
  • Receiving incoming queries from multiple sources, assigning and tracking queries
  • Proactively monitor and manage SLA and OLA on all incidents
  • Ensure that business incidents and requests are resolved within the SLA / OLA timeframes
  • Manage 3rd line escalations (Demand and vendor escalations)
  • Manage business escalations to Application Support
  • Identification and escalation of re-occurring problems and incidents
  • Call journey management of high priority calls
  • Ensure that all incidents and service requests are assigned to the appropriate teams Application Support
  • Internal reporting for Application Support
  • Drive operational issues and esc...