Job Description
We currently have a replacement vacancy for the above position and wish to invite suitably qualified applicants to submit their details for our consideration.
The successful incumbent will report to the National Executive and will be responsible for providing technical support, implementing hardware and software solutions, supporting end-users, and ensuring excellent customer service delivery.
Key Responsibilities
- Provide pre-sales and post-sales technical support to internal staff, business partners, and end-users
- Design and implement hardware and software solutions
- Implement and support mobile device management solutions
- Provide online user support and troubleshooting assistance
- Assist users with software upgrades and installations
- Prepare user requirement specifications and technical documentation
- Train users on systems and applications
- Supp...