Job Description
Position: IT Technician Schedule: Monday to Friday, 7 AM 4 PM (PH Time) Work setup: On-site Start and build your career with BMG Outsourcing one of the well-respected Australian-owned Outsourcing Companies with offices in Clark and Sydney, providing high-quality services to clients and promising careers to its employees. The IT Technician will deliver first-level technical support to clients through phone, email, chat, web, and other support channels as needed. This is an entry-level role, and we are looking for someone who is proactive, customer-focused, and eager to learn. In this role, you will: Consistently provide a high level of customer care to maximize positive client experience. Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Action and complete technical workshop tasks as directed. Follow standard procedures for proper escalation of unresolved issues to th...