Job Description
IT Helpdesk Technician
- Annual Salary: Competitive (to be discussed)
- Location: Bristol (Hybrid working)
- Job Type: Full-time, Permanent
We are seeking an IT Helpdesk Technician to join our leading Bristol based client.The role requires weekly attendance at the Bristol office and occasional travel to other offices.
Day-to-day of the role:
- Act as the first point of contact for all Helpdesk inquiries via calls, emails, and alerts, providing support both remotely and face-to-face.
- Log all calls promptly, assess urgency, prioritise accordingly, and maintain progress notes.
- Handle the complexity of issues autonomously, escalating when necessary.
- Monitor the call queue to ensure timely resolution of issues.
- Communicate with users about the status of their issues and manage problem calls proactively through to...