Job Description
RESPONSIBILITIES
- Provide day-to-day on-site IT support to hotel staff and management.
- Perform daily departmental IT check-ins and proactive system monitoring.
- Troubleshoot and resolve hardware, software, networking, and connectivity issues.
- Escalate and coordinate with third-party vendors where required.
- Track, manage, and follow up on support incidents until resolution.
- Maintain accurate documentation and ticket updates via the helpdesk system.
- Assist with IT infrastructure improvements and special projects.
- Report daily to hotel management and the company account manager.
- Work closely with the companys remote support team for escalations and backup support.
- Provide support to various hotel departments and restaurant locations situated across the property.
- Setup and support AV and conferencing equipment for meetings, conferences, and events hosted at the hotel.