Job Description
SUMMARY:
Our client is looking for an On-Site IT Support Technician to be based in the Southern Suburbs of Cape Town. This role is ideal for a technically strong support engineer who enjoys working in a fast-paced hospitality environment and can confidently engage with hotel management, staff, vendors, and guests. POSITION INFO:
RESPONSIBILITIES
- Provide day-to-day on-site IT support to hotel staff and management.
- Perform daily departmental IT check-ins and proactive system monitoring.
- Troubleshoot and resolve hardware, software, networking, and connectivity issues.
- Escalate and coordinate with third-party vendors where required.
- Track, manage, and follow up on support incidents until resolution.
- Maintain accurate documentation and ticket updates via the helpdesk system.
- Assist with IT infrastructure improvements and special projects.
- Report daily to hotel...