Job Description
IT Technician (Tier 1 Support)
Location: Cape Town | Full‑time | Hybrid
Be the face of IT in a busy, people‑driven environment
We’re looking for a hands‑on IT Technician to provide Tier 1 support to our production and support teams. This role is ideal for someone who enjoys being user‑facing, takes pride in solving problems properly, and wants to be known as the person people trust when technology gets in the way of their work.
This is not a senior infrastructure or DevOps role and it’s definitely not a call‑centre helpdesk.
It’s practical, visible, people‑focused IT, done well.
About the Role
As a Tier 1 IT Technician, you’ll be the first point of contact for IT support across the business. You’ll troubleshoot day‑to‑day issues, support users in person and remotely, and take ownership of problems from start to finish, even when escalation is required....