Job Description
SUMMARY:
IT Technician (End User Support) POSITION INFO:
- Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
- Log, track, and manage support requests through the helpdesk or ticketing system.
- Diagnose and resolve technical issues remotely and on-site.
- Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Set up new user accounts, devices, and access rights in accordance with company procedures.
- Assist users with password resets, account lockouts, and access-related issues.
- Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
- Perform routine maintenance, updates, and software installations.