Job Description
We are seeking an IT Support Specialist to provide day-to-day technical support for clinical and administrative staff in a healthcare environment. This role will assist internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware and software issues within a HIPAA-regulated setting.
The ideal candidate will have strong customer service skills, a solid foundation in IT troubleshooting, and the ability to communicate clearly and professionally with users of all technical skill levels.
Key Responsibilities
- Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
- Provide first-level technical support for common IT issues, including:
- Password resets and account lockouts
- EMR/EHR and healthcare application access issues
- VPN, email, and connectivity problems
- Basic software and hardware troublesh...