💼 Full-Time Position

IT User Support Team Leader

🏢
Otis College of Art and Design
📍 Shinkawa, Tokyo, Japan
📍
Location
Shinkawa, Japan
📅
Posted
June 24, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description

— User Support Team LeaderSummaryAs the Leader of the User Support Team, oversee workplace operations, compliance, device management, and account administration to support end‑user productivity.Key Responsibilities1. Workplace Compliance & Asset Management

  • Conduct compliance assessments, including weekly leaver checks, AS400 batch job reviews, and system value reviews

  • Manage PCs: refresh cycles, model changes, return coordination, and asset ledger verification

  • Coordinate PC order quantities with ATOS

    • 2. Account & Access Management

  • Grant access rights for AS400 business‑critical systems and create eLogistics accounts

  • Perform access rights reviews (Otis Access UAR) and provide guidance to users

  • Process special access requests (e.g., “–A” accounts, Remote Desktop)

  • Create and update manuals for global applications and systems

    • 3....