Job Description
Your key responsibilities
- You will act as a digital enabler for our business colleagues & functions
- You act as the owner of the digital employee experience for the respective site
- You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience.
- You leverage available data (e.g.: Nexthink, SNOW) for proactive support
- You support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.
- You manage IT hardware lifecycle management & deskside support processes/managed services for the site
- You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices.
- You drive and enable standard workplace infrastructure, global/local p...