Job Description
Are you fluent in Italian and passionate about delivering excellent customer service? As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual technology.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions
Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs)
Keep up-to-date with our services and products to better assist customers
Escalate any service issues to senior team members as necessary
Collaborate on team projects and cover for colleagues when needed
Participate in regular meetings and contribute to a positive team environment
Fulfill administrative duties, including tracking holiday ...