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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities:
- Provide customer support in Italian for inquiries related to products, services, orders, and billing via phone, email, and chat.
- Troubleshoot and resolve customer issues with efficiency and professionalism.
- Collaborate with internal teams to address more complex issues and ensure customer satisfaction.
- Maintain detailed and accurate records of all customer interactions in the system.
- Follow company guidelines and procedures to ensure consistent service delivery.
- Meet or exceed individual and team performance metrics, including response time and resolution quality.
Qualifications:
- Fluent Italian speaker with excellent written and verbal communication skills.
- Fluent in English for internal communication and documentation.
- Previous experience in customer service, call centers, or relat...