Job Description
Mercier Consultancy MD is seeking talented Italian-Speaking Customer Experts to join our team supporting a leading car company in Greece. In this role, you will provide exceptional customer service and support to Italian-speaking clients, assisting them with inquiries related to automotive products, services, and after-sales support.
Key Responsibilities
- Deliver professional and courteous customer support to Italian-speaking customers via phone, email, and chat regarding car products, services, and maintenance.
- Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and effectively.
- Maintain accurate records of customer interactions and case resolutions within the CRM system.
- Collaborate with sales, service, and technical teams to ensure high customer satisfaction.
- Stay informed about the latest car models, features, and company policies to provide precise assistance.