Job Description
Mercier Consultancy MD is seeking experienced Italian-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. The successful candidates will provide exemplary customer service to Italian-speaking clients, assisting with product inquiries, technical support, and after-sales service.
Key Responsibilities
- Deliver excellent customer support to Italian-speaking customers via phone, email, and chat concerning electronic products and services.
- Provide technical assistance, troubleshooting, and product information to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with product and technical teams to resolve complex issues effectively.
- Stay updated on the latest product developments, company policies, and industry trends.
- Contribute to continuous improvement initiatives to enhance customer experience.
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