Job Description
Mercier Consultancy MD is delighted to offer an exciting opportunity for Italian-Speaking Customer Experts to join our team supporting an international airline in Greece. As a Customer Expert, you will provide exceptional assistance to Italian-speaking passengers, ensuring a smooth and positive travel experience.
Key Responsibilities
- Deliver outstanding customer service to Italian-speaking airline passengers through phone, email, and chat communication channels.
- Assist customers with flight bookings, itinerary changes, baggage inquiries, and other travel-related requests.
- Handle customer complaints and provide timely and effective resolutions to enhance customer satisfaction.
- Maintain detailed and accurate records of customer interactions using CRM software.
- Collaborate with internal teams to address complex customer issues and improve service delivery.
- Stay updated on airline policies, travel regulations, and curr...