Job Description
Mercier Consultancy MD is currently seeking skilled Italian-Speaking Customer Experts to join our team supporting the automotive sector in Greece. As a Customer Expert, you will provide outstanding customer service to Italian-speaking clients, assisting them with product inquiries, services, and after-sales support related to automotive products.
Key Responsibilities
- Deliver professional and timely customer support to Italian-speaking customers via phone, email, and chat regarding automotive products and services.
- Assist clients with inquiries, service bookings, troubleshooting, and resolving complaints efficiently.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Collaborate with sales, technical, and service teams to ensure excellent customer satisfaction.
- Stay up-to-date with the latest automotive product information, features, and company policies.
- Provide constructive feedback...