Job Description
Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide exceptional customer service to Italian-speaking clients, handling inquiries related to Imperial Brands' products and services to ensure a positive and effective communication experience.
Key Responsibilities
- Deliver professional and empathetic customer support to Italian-speaking customers via phone, email, and chat.
- Assist customers with product information, orders, complaints, and general inquiries.
- Maintain accurate records of customer interactions and ensure timely follow-up within the CRM system.
- Collaborate with internal teams to resolve customer issues efficiently and escalate when necessary.
- Stay updated on company products, policies, and industry regulations to provide accurate information.
- Provide feedback to management aimed at improving cust...