Job Description
Mercier Consultancy MD is seeking proactive Italian-Speaking Customer Experts to join our team supporting a leading messaging app in Greece. This role involves providing excellent customer service to Italian-speaking users, assisting with inquiries, troubleshooting, and ensuring a smooth user experience.
Key Responsibilities
- Deliver timely and professional support to Italian-speaking customers via phone, email, and chat regarding messaging app features, account issues, and technical support.
- Resolve user problems efficiently, escalating complex cases when necessary.
- Maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with technical teams to provide feedback and improve customer experience.
- Stay updated on product updates, app functionalities, and company policies.
- Contribute to team goals and continuous process improvements.
Requirements
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