Job Description
Mercier Consultancy MD is looking for dedicated Italian-Speaking Customer Experts to join our team supporting a leading telecom company in Greece. As a Customer Expert, you will deliver high-quality support and assistance to Italian-speaking customers, addressing their inquiries related to telecom products, services, and technical issues.
Key Responsibilities
- Provide professional and timely customer service to Italian-speaking clients via phone, email, and chat regarding telecom services, billing, and technical support.
- Assist customers in troubleshooting technical issues, managing subscriptions, and understanding product offerings.
- Maintain detailed records of customer interactions using CRM systems.
- Collaborate with technical and sales teams to resolve customer concerns efficiently.
- Stay updated on the latest telecom products, services, and company policies to provide accurate information.
- Provide feedback to imp...