Job Description
Mercier Consultancy is thrilled to present a fantastic opportunity for an Italian Speaking Customer Service Representative to join our Client's iGaming Company, based in Greece. In this exciting role, you will provide exceptional support to our Italian-speaking customers, assisting them with inquiries related to gaming services, account management, and game-related issues.
Your fluency in Italian will be essential as you help players navigate the iGaming platform, ensuring they have a seamless and enjoyable gaming experience. By delivering outstanding customer service, you will contribute to enhancing player satisfaction and loyalty.
Responsibilities
- Deliver high-quality customer service in Italian via phone, email, and chat regarding iGaming inquiries
- Assist customers with account management, including registration, deposits, withdrawals, and bonuses
- Resolve player issues and complaints efficiently and professionally
- Document cus...