Job Description
Mercier Consultancy is thrilled to offer an opportunity for an Italian Speaking Customer Service Representative for our Client's Ride-Sharing Platform, operating in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they utilize our innovative ride-sharing services.
Your fluency in Italian will be essential in addressing inquiries, resolving issues, and ensuring a smooth experience for users of the platform. You'll be instrumental in helping customers navigate our app, handle ride requests, and manage any concerns they may have.
Responsibilities
- Provide high-quality customer service in Italian through phone, email, and chat channels
- Assist users with ride requests, cancellations, and inquiries about service features
- Effectively resolve customer issues, ensuring satisfaction and retention
- Document customer interactions accurately in our CRM system
- Collaborate with inter...