Job Description
Mercier Consultancy MD is currently seeking Italian-Speaking Cybersecurity Customer Experts to join our growing team in Greece. This position involves providing specialized customer support to Italian-speaking clients, helping them safeguard their digital assets through our cybersecurity solutions. Join us for a rewarding career opportunity to develop your skills and work in a collaborative and innovative environment.
Key Responsibilities
- Provide expert-level customer support to Italian-speaking clients via phone, email, and chat on cybersecurity products and services.
- Troubleshoot and resolve security-related customer issues efficiently and professionally.
- Advise customers on best practices for cybersecurity and effective use of security technologies.
- Maintain accurate records of interactions and technical information using CRM tools.
- Collaborate with technical teams to escalate and solve complex cybersecurity challenges.<...