Job Description
Mercier Consultancy Group is excited to announce a rewarding opportunity for Italian-speaking professionals to join a leading Online Streaming Service team in Greece. This position offers paid relocation, allowing you to begin a new chapter in a vibrant country while working in a dynamic and fast-paced industry. As a member of the customer service team, you will play a vital role in supporting Italian-speaking customers, ensuring their satisfaction and fostering positive user experiences.
Key Responsibilities
- Provide excellent customer service and support to Italian-speaking subscribers through various communication channels including phone, email, and chat.
- Address questions related to subscriptions, billing, technical issues, and content availability.
- Guide customers through troubleshooting streaming problems and account management.
- Maintain accurate records of customer interactions and document solutions in CRM platforms.