Job Description
About this opportunity
The Role of iTero Technical Support is to provide assistance and resolution to issues encountered by internal customers (fellow Sales and Marketing team members) and external customers (iTero Scanner users from Doctors to their staff) for our family of iTero products, software and services. Research, follow-up information with any pertinent department as needed to provide assistance and/or achieve a resolution with to doctor’s issue(s). The person will handle the transactions during the initial troubleshooting until it gets resolved or if not within their reach they will proceed to escalate (serving as a first level technical support resource). This includes not only the follow up but also updates to all stakeholders. In this role, you will… Troubleshoot remotely and on-site (if needed) issues related to proprietary and web based applications used by customers or hardware related issues. This involves evaluating the nature of the problem, det...