Job Description
Were seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/OpenShift) and on-premise infrastructure and requires strong operational discipline and proactive monitoring capabilities.
Key Responsibilities
- Deliver 1st-line and preventative technical support across IT systems
- Perform incident resolution, root cause analysis, and escalation
- Apply change and configuration management with accurate documentation
- Monitor system health and performance; conduct regular checks and patching
- Support deployments in pre-production and production environments
- Communicate incident status and updates to stakeholders and service desk
- Collaborate with vendors a...