Job Description
Job Title: ITIL Process Director
Location: Noida (Work from Office)
Experience: 14+ Years
Shift: US Shift
Role Overview
The
ITIL Process Director
is responsible for designing, implementing, managing, and continuously improving IT Service Management (ITSM) processes aligned with the
ITIL framework . The role ensures that IT services are delivered efficiently, consistently, and in line with business requirements.
This role oversees key ITIL processes such as
Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management , ensuring operational excellence and service quality.
Key Responsibilities:
ITIL Process Governance
Define, implement, and maintain
ITIL-based ITSM processes
across the organization.
Establish governance models and standards for IT service management.
Ensure adherence to
ITIL best practices and compliance requirements...
Location: Noida (Work from Office)
Experience: 14+ Years
Shift: US Shift
Role Overview
The
ITIL Process Director
is responsible for designing, implementing, managing, and continuously improving IT Service Management (ITSM) processes aligned with the
ITIL framework . The role ensures that IT services are delivered efficiently, consistently, and in line with business requirements.
This role oversees key ITIL processes such as
Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management , ensuring operational excellence and service quality.
Key Responsibilities:
ITIL Process Governance
Define, implement, and maintain
ITIL-based ITSM processes
across the organization.
Establish governance models and standards for IT service management.
Ensure adherence to
ITIL best practices and compliance requirements...