ITIL Specialist_2286

Experience

• 4-6+ years of hands‑on Change, Problem and Incident Process
• Strong analytical skills to assess complex problems and propose effective solutions.
• Ability to work with cross-functional teams to resolve Incident / problems efficiently
• Skills in analyzing incident trends to improve processes and prevent future occurrences.

Key Responsibilities

• Handling of all Incident, Change and Problem topics between OE and AzTech
• Major Incident and Emergency Change management and coordination (including GIM and HFC topics as mandated by DORA and Group)
• Coordination between OE internal teams especially ITOM and ITPS
• Escalation and Complaint Management
• Management of AzTech patching activities for Windows and Linux patching sending notifications mails to OE, creating relevant Changes (Linux) and Service Requ...