Job Description
Job Title: Fresh service ITSM & EM Product Engineer
Location: Gurgaon
Contract Duration: 1 Year
Expected Start: July 2026
Experience Required: 12+ Years
About the Role
We are looking for an experienced Fresh service ITSM Application Support Enginee r to manage and support IT Service Management processes using the Fresh servic e cloud-based ITSM platform. This is an offshore engagement supporting a leading enterprise client in Qatar
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Key Responsibilities
- Administer, configure, and support the Fresh service ITSM platform across incident, problem, change, and service request modules
- Manage end-to-end ITSM workflows, automation rules, SLA policies, and escalation matrices with...