Job Description
Process Excellence & Continual Service Improvement Role Overview We are seeking an experienced Service Improvement Manager/ITSM Consultant - Process Excellence & Continual Service Improvement to oversee end-to-end IT service delivery while driving structured process improvement and automation initiatives. This role combines service delivery ownership with a strong focus on process gap identification, ITIL-based service management, continual service improvement (CSI), and compliance with quality and service management standards. The role operates across hybrid environments (on-premises, cloud, and data center) and works closely with operations, engineering, cloud, security, and leadership teams to ensure services are reliable, efficient, compliant, and continually improving. Key Responsibilities: 1. Service Delivery Management Own end-to-end delivery of IT services across infrastructure and cloud environments. Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments. Lead incid...