Job Description
As an ITSM Skilled colleague within our OSD Helpdesk team, you will play a vital role in supporting our colleagues, channels, suppliers, and end-users. You’ll handle a wide range of incidents and service requests while helping us maintain stability across our IT environment. You’ll also be involved in wider ITIL processes, contributing to continuous service improvement and helping to minimise business disruption.
This is an exciting opportunity to work collaboratively with a range of teams, develop your ITSM skills, and make a meaningful impact across the business.
Please Note: This role can be based out of either our Manchester or Slough office (based on your home location) and will be hybrid working.
Incident & Request Management
- Provide first-line technical support across all communication channels.
- Log, triage, categorise, prioritise, and resolve incidents and service requests in line with SLAs.
- Escal...