Job Description
Design, implement, and improve upon robust processes to support delivery methods aligned with the ITIL framework.. Develop and manage the transformational ITSM roadmap in collaboration with other IT teams, business partners, and vendors to support, secure, and manage IT Service Management in a complex global environment from production plants to office settings.. Drive incident, change, problem, knowledge, and other activities to ensure process maturity in IT Service Management.. Act as tactical leader throughout a moderate subset of the organization to ensure the processes and systems support the business.. Provide strategic vendor relationship management for ITSM suppliers and various third parties who deploy the technologies.. Lead metrics benchmark, set targets, establish baselines, and create corresponding reporting covering service management processes, controls, end-to-end monitoring, and automation.. Provide strategic and operational leadership, development, and talent manageme...