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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
The Role
Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production Reporting and analysis of process metrics and performance Work with leaders and various stakeholders to ensure that process metrics and KPIs are reflective of performance and quality Coordinate and perform ongoing quality checks and internal audits to ensure compliance with agreed and aligned processes Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives ...