Job Description
Overview
Become an ITSM Application Support Specialist focusing on Microsoft 365 and SharePoint Online. Provide comprehensive user support and tackle issues efficiently in a technology-driven setting.
This role requires a strong background with five years in application support. You will deploy ITSM tools like ServiceNow for effective ticket management, ensuring smooth operational workflows. Experience in SharePoint administration, permissions management, and handling migrations is crucial.
Responsibilities
- Support Microsoft 365 and SharePoint user operations
- Track and resolve tickets using ITSM systems
- Administer permissions and access for SharePoint sites
- Perform incident analysis and triage in live environments
- Facilitate SharePoint migration efforts
Requirements
- Five years of experience in application support
- Proficient in ITSM tools, especially ServiceNow
- So...